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Our Newsletter


Shipping & Returns

Shipping and Store Policies

Fabric Therapy is committed to processing and shipping your order within 2 business days of receipt of your order (excluding weekends and holidays).  We use United States Postal Service (USPS) to ship our orders.

Delivery time to customers will vary depending on the customer location and carrier delivery time estimates.  For shipments to Canada, delivery times may take up to 10-14 days.  For all other foreign shipments, delivery times may take up to 1-4 weeks.  Expedited shipment delivery is not available for all items or for deliveries to rural routes/addresses or post office boxes.  Additional shipping charges may apply for over-sized items and orders, express shipments and international shipments.  Contact Customer Service for available options, shipping times and rates.  We reserve the right to cancel an order at any time and for any reason. 

International shipments do not include custom fees or import duties of the country to which you have your order shipped.  These charges are the sole responsibility of the recipient or the individual placing the order.  If a country is not listed during the checkout process, we do not currently ship to that country.

Shipping and Handling charges for international shipping may be based on the estimated weight of the package.  We ship international orders via the most cost effective method. You should review the shipping charge calculation before you submit your order.  We will reduce your shipping charges if we are able to ship your order for less.  If any additional charges apply or if your order is oversized, we will contact you first prior to shipping your order.


RETURN POLICY
At Fabric Therapy we want our customers to be satisfied with their orders.  We encourage you to inspect your order upon reciept.  If you are not satisfied with any item you have purchased, you may return it within 30 days of the order date for a full refund or exchange.  All returned items must be in orginal state (must not be cut, washed or have foreign odors).  Due to copyright laws - patterns and books are not returnable.  Cut yardage and Sale items (considered final sales) are not returnable.  Refunds will be processed upon receipt of returned item.  Refunds will not be issued for any shipping and handling charges.  Refunds are issued in the original form of payment.  Allow up to 10-15 business days for your refund to be credited to your account.  We reserve the right to refuse a returned item if the item is not in the original state or if the item is returned after the 30 days has expired.


SALES TAX
Sales Tax of 8.25% is included for Illinois residents only.





Customer Service Hours
Monday - Friday  8:00 A.M. - 6:00 P.M. CST
customerservice@fabrictherapy.com